Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every single assistance request you send to us will be attended to within maximum 60 min. In case your support ticket or e–mail needs further assistance from a server admin, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you order the Admin Services package, all of the server management services included there will be performed at a time that is suitable for you.

  • Top quality support service

  • An Outstanding Customer Service

  • We’ll be online for you 24/7/365 to reply to any questions that you may have related to our Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. If you also require help tackling server admin procedures, you can have a look at our Admin Services package, which includes backup hard disk drive space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Every Linux dedicated hosting server includes our charge–free Control Panel, which sports a detailed knowledgebase and a collection of instructional video tutorials. Whenever you need help while working with the Control Panel, just push the Help or Videos buttons in the upper right corner.