Irrespective of the fact that the hosting service offered by the different companies is relatively the same, every provider has a personalized platform with its own tweaks and different ways to execute specific procedures. That’s the reason why, a comprehensive knowledge base will be pretty useful both for persons with little or no practical experience and for technically proficient individuals who will eventually find out how specific procedures are accomplished, but will lose precious time in the meantime. The aim of such a knowledge base is to make the hosting service fast and simple to use, saving users both time and energy. The end result is happier clients, as they can quickly find the info they are searching for, and a whole lot less work for the customer service technicians, because typically the vast majority of the questions and difficulties that customers have got are already outlined in the knowledge base. In case the articles are properly written and encompass more topics, you’ll be able to discover more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you’ve purchased your very first cloud web hosting
package through our company or have migrated your website over to us, you’ll get familiar with our services and our in-house created Hepsia Control Panel in no time due to the fact that we have prepared an in-depth web-based knowledge base where you can find all the info that you’ll ever need – both general info in regards to the web hosting service as a whole and more concrete info about the different features that you can use and the difficulties that you may confront. The articles are available in 2 locations. The whole article list can be accessed through the Control Panel’s Help section. You can find articles that are dedicated to the different features in every Control Panel section as well. You can acquaint yourself with how to do basically everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles feature exhaustive guidelines, so you’ll never become baffled due to an unclear text. Certainly, in case you have a more specific problem and you’re unable to find anything about it in our knowledge base, you can contact our customer service staff representatives 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared an in-depth knowledge base for all our present and potential clients, so in case you get a semi-dedicated server
account from our company, you’ll be able to find any info that you require at any moment. We’ve got heaps of educational articles, which will help you better understand what’s going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are merely two examples. Our in-depth manuals will help you do anything you want – uncompress an archive, import a database, redirect a domain
, etc. Also, we also have troubleshooting guidelines, which will enable you to find out what induces a particular problem and the probable solutions for it. In case you are unable to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can check our knowledge base and resolve the problem in no time. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.