The support that you will receive from your cloud web hosting company is really important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical trouble with an active account. Timely and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual hosting supplier and not from a reseller. If you get a hosting account via a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a few days in order to get a response to any kind of question, which means that your sites may remain offline for quite some time. In comparison, a supplier that provides numerous options for communication and has a technical support crew that is available at any time can assist you right away and help you limit or totally avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for our cloud web hosting packages are round-the-clock, which means that you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an email. If you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You can select the most appropriate way to contact us depending on what your location is or the hardware you're using. We're able to assist you for more or less any webhosting-related question that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get prompt assistance, in particular when your site is not working effectively for some reason. All our Linux semi-dedicated hosting come with 24/7 customer and technical support, which means that in case something comes up, you will be able to use various methods to contact us - phone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two options are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you will be able to find additional info about our solutions, or we can assist you with uncomplicated tech matters. The other two methods are for solely tech troubles or anything that is more time-consuming since it's quicker to follow the dialogue between you and our support crew. The warranted maximum answer time for them is just 1 hour, the regular one - 15-20 min, therefore you won't need to wait for a whole day so as to get assistance as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server package that we offer includes 24/7 customer and technical support, which means that if you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any moment, even holidays and weekends. For your convenience, we supply different ways of communication - phone support with a couple of local numbers around the globe, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it is easier to monitor what's going on. The maximum warranted reply time for all the emails and tickets is one hour, but it hardly ever takes that long to receive assistance. If you obtain the Managed Services upgrade that we provide, our administrators can also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time guarantee, you will take advantage of prompt support when you buy a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, so when you open a support ticket from your billing account or you send an email related to any problem with your server or the pre-installed software on it at any time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the best option in case the matter in question requires more time to be resolved or if it needs to be sent to our admins, because it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.