A ticketing system is the most widespread communication channel that web hosting companies offer to their clients. It’s most often part of the billing account and is the best way to handle a problem that requires a certain period of time to examine or that has to be forwarded to a sysadmin. Thus, all comments given by either side will be stored in one location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you will have to sign in and out of no less than 2 accounts to perform a particular task or to get in touch with the company’s customer support staff. If you want to administer a couple of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Additionally, it could take a significant amount of time for the provider to reply to your ticket.