A ticketing system is the most widespread communication channel that web hosting companies offer to their clients. It’s most often part of the billing account and is the best way to handle a problem that requires a certain period of time to examine or that has to be forwarded to a sysadmin. Thus, all comments given by either side will be stored in one location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you will have to sign in and out of no less than 2 accounts to perform a particular task or to get in touch with the company’s customer support staff. If you want to administer a couple of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Additionally, it could take a significant amount of time for the provider to reply to your ticket.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with lots of other hosting companies, the ticketing system that we’re using with our Linux cloud web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize different user names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, if you’ve got a question or confront a complication, you can touch base with our help desk support staff representatives straight away. Our system features a smart search option. This means that even if you have sent a vast number of tickets through the years, you’ll be able to track down the one that you need without hassles. You can also read knowledge base suggestions for fixing commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which implies that you will not need a separate support platform to contact our help desk team – you can do this on the spot if you experience a difficulty. Submitting a new ticket requires a few mouse clicks and tracking down an older one is equally simple. With our intelligent search option, you can quickly find any ticket that you’ve already submitted. You can send a ticket whenever you want since our tech support team members are available 24 hours a day and reply in no more than 1 hour, although it seldom takes that much to obtain an answer. With Hepsia, you’ll have everything in a single place and you can forget about having to go through 2 or more platforms to resolve a simple issue.