A live chat is one of the many channels of communication provided by some website hosting companies as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This way of contact is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a phone call with a representative. In addition, if the trouble that you have requires some time to be examined and dealt with, you'll be able to do something else at the same time instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat assistance service absolutely free as long as you have world wide web access even when your web hosting provider is located in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we offer for all our Linux cloud web hosting, we have live chat support which is online 24x7, even on holidays. You can get in touch with us regardless if you already own an account or not, as we will support you with nearly anything, ranging from giving you common info about our services if you aren't our client yet and you're thinking about ordering one of the packages, to assisting you with setting up an email account in an e-mail client. Some problems are more technical and time-consuming, and you will need to use the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is accessible every day, even on weekends and holidays. It's one of the best ways to find out more details about our Linux semi-dedicated hosting if you do not have an account yet or to have some issue resolved in case you're a customer and our support agents will assist you promptly regardless of the time of the day you join our chat. In case you are hesitating which plan is more suitable for your web sites, if you need advice whether you need a specific upgrade and how to order it or in case you have troubles installing an email account on your computer, you can get in touch with us and we will give you the needed info in a timely manner. Our live chat is online even after our telephone lines go off for the day, so when you have an account here, you can rest assured that you will always receive prompt assistance with any question or trouble that pops up.