One-Hour Response Guarantee
Would you like to find out more about the 1-hour response time guarantee and how you may benefit from it in your capacity as customer?
Should you ever encounter a problem with your site and be incapable of rectifying it on your own, ask the respective hosting provider’s client service staff to assist you to bring the site back online. A fast resolution would be the best-case scenario, but lots of hosting companies reply within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be solved swiftly, your site may not work correctly or it may not be accessible whatsoever for an extended interval, so you may lose potential customers since it is pretty unlikely that anybody will return to a site that is faulty. With that said, you should make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed manner. If a script update does not go smoothly or you delete something by chance, for example, the site must be fixed speedily so as to avoid elongated unavailability.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting
from our company, you can forget about waiting around for hours on end, or even a whole day, to obtain a reply to an e-mail or a helpdesk ticket. Regardless of when you touch base with us, we’ll assist you within maximum 1 hour with any sales and technical queries that you may have. In reality, our actual response time rarely surpasses 20-30 minutes. As we’re on duty 24-7-365, you will always get support in a timely fashion and we realize precisely how vital this is in the electronic era. As soon as you contact us, we’ll reply to your questions. If you experience any technical difficulty, we’ll solve it for you, or we will supply you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support team members will be at your service at all times and they will respond to any trouble ticket that you send through our hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic question relating to your semi-dedicated server
or you bump into a certain predicament and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to tackle any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we’ll sort it out before we reply to you, which means that you won’t have to wait around for hours or days while the problem lasts. In case there is something that you need to do on your end, we will provide you with the needed information – what possible solutions to try, what actions to take, etc.