What does ?phone support? imply in the realm of web hosting?
Despite the fact that this is not the keyfactor to recognize a dependable cloud web hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to get in touch with somebody whenever you need support. The phone support for website hosting services may vary from basic to experienced, which means that the problems that can be resolved through a phone call differ based on the specific supplier. Generally, these issues are more basic and feature billing or 1st level tech issues because more complex tasks usually need a support ticket where both you and the administrators can follow the proceedings with a particular situation. Nevertheless, having the option to call your provider can save you considerable time and efforts for the countless small issues that will eventually show up when you manage your web hosting account.
Phone Support in Cloud Web Hosting
If you choose to obtain one of our Linux cloud web hosting
, you will be able to connect with our customer support team over the telephone for 14 hrs a day. We can help you select the most suitable plan for your sites because we think that it's better to discuss this kind of matters with a live person. In case you already own an account, we will assist you with your sales/billing questions and / or general issues, even with some tech problems which do not require a lot of time or escalation to a system administrator because it'll be more convenient to open a ticket for time-consuming troubles in order to have the communication in one place. We have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Hosting
If you want additional info regarding the Linux semi-dedicated hosting
that we offer, you'll be able to call one of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. Thus, you are able to check ahead of time whether our services will be suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you'll be able to contact us on the phone for fourteen hours every day about any type of billing or basic queries. For strictly technical matters you need to take advantage of our ticketing system and get in touch with our tech support since sometroubles simply require longer time to be dealt with, but we can assist you over the phone with a lot of minor tech issues as well, saving you time and efforts.